Time Warner Cable = The Worst Cable (T.W.C.)

Wednesday, July 18, 2007
Yesterday, I didn't spend it working, laying out or shopping. Oh no, I spent it sitting my ass in my new apartment waiting for Time Warner Cable to come and install my internet/cable. Why you ask? Because they are idiots and haven't been able to grasp the concept of customer service and they don't have an appreciation for anyone's time.

The day before, the B.F. stayed and waited for The Worst Cable to come and install our internet/cable/DVR. I made this appointment a month ago to try and get on top of things. Forget that! My time was from 8 a.m. - noon. So, I'm at work and miss a call from some bullshit call center telling me that "The Worst Cable has made numerous attempts at getting ahold of me and that they've had negative responses from me." Nope, lie #1. I didn't have a "single attempt" missed call from anyone -- except from the bullshit call center. My B.F., who was in the apartment, said he never heard any buzzing/knocking.

Both of us play phone tag with T.W.C. only to find out that the call center can't call the truck and get the technician back there because they are just a "call center." Oh, I'm sorry, doesn't that mean you should be able to make a "call" and figure out where the truck is.

I got my cable installed -- wahoo! Yesterday, T.W.C. technician came at 4:30 after I was given a time frame from anywhere between 8 a.m. through 9 p.m. Needless to say, I didn't sit at home the whole time, I set things up, ran to the grocery store and watched all of season three of Sex and the City. So when I heard the buzzing at 4:30, I ran like the wind to the front door and there he was -- T.W.C. technician.

He says, "Wow, I was afraid you weren't going to hear my buzzing."
I say, "Well, if I didn't hear the knocking, when you called the contact number that's my cell phone, I would've known you were here."
He says, "Well, I don't like to call the customer number."

Well, then there's the problem now isn't it? What the hell is the sense of a contact number if you aren't going to dial it!

Lesson learned -- skip The Worst Cable and go with Direct TV.


Anonymous said...

HAH, i work in the TWC call center in Buenos Aires, Argentina. You´re one of those stupid customers that think they are always right. First, you were probably adviced that if you don´t receive the precall the tech doesn´t go. Also we dont have appointments between 8-9. All the appointmenst are at least in a 2 hours time window. It happens all the time that customers understand what they want. And it´s true,we cant call the technician, and we are not for that, if the tech didnt go, WAit!

Allison M. said...

Hi Anonymous,

I don't think I'm "stupid" as you say. I believe I was misinformed by the tech I was speaking with and the person who booked my appointment. If you are in fact an employee of Time Warner Cable, I don't think your company would appreciate your negative attitude over a misunderstanding.